FAQ

Are all Powerug rugs handmade?

Yes, every rug is fully handmade using a tufting gun and handcrafting techniques. Each piece is carefully made one by one, making every rug unique.

How do I care for and clean my rug?

We recommend gentle vacuuming or light shaking to remove dust. Avoid harsh washing or soaking. For best results, keep the rug dry and handle it with care.

What materials do you use for your rugs?

We use premium tufting cloth and 100% acrylic yarn to ensure durability, softness, and vibrant colour quality in every rug. Each rug also includes an anti-slip backing to help keep it stable on the floor.

Are the rugs suitable for heavy foot traffic?

Our rugs are mainly designed for decoration and light use. We do not recommend heavy or constant foot traffic to maintain their quality and appearance.

Do you accept returns or refunds?

We only accept returns if the item arrives damaged or not as described. Customers must contact us within 3 days of delivery and provide proof. Return shipping costs are the responsibility of the customer.