Terms of Service

Effective Date: 20/02/2026

Welcome to Powerug. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

General

Powerug specializes in handmade tufted rugs. By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or legal guardian.

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Products

All rugs are handmade, which means slight variations in size, color, texture, and design may occur. These small differences are considered part of the handmade nature and uniqueness of each rug.

We make every effort to display product colors and details accurately, but we cannot guarantee that your device screen will display colors exactly as they appear in real life.

Orders

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product availability issues.

Once an order is placed, it may not be possible to modify or cancel it if production or shipping has already started.

Pricing and Payments

All prices are listed in [Currency] and are subject to change without notice.

Payments must be completed at checkout through our approved payment providers. We do not store full payment details on our servers.

Shipping

Shipping times are estimates and may vary depending on location, customs processing, and carrier delays.

Powerug is not responsible for delays caused by shipping companies, customs, or circumstances outside our control.

Returns and Refunds

Returns are accepted only if the rug arrives damaged or significantly different from the product description.

Customers must contact us within 3 days of delivery and provide photos of the issue. Approved returns must be dropped off at the post office within 3 days of return approval.

Customers are responsible for purchasing the return shipping label and covering return shipping costs.

Refunds are issued only after the returned item has been received and inspected.

Intellectual Property

All content on this website, including logos, images, designs, product photos, text, and branding, is the property of Powerug and may not be copied, reproduced, or used without written permission.

Limitation of Liability

Powerug shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the purchased product.

Privacy

Your use of this website is also governed by our Privacy Policy.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the United Kingdom.

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Powerug
Email: contact@powerug.co.uk
Phone: +447349081420